Using echo with your support team
Apps in use
Managing and accurately reporting your support calls saves time, money and wasted resources. Use Echo with your video conferencing tool to make sure that you capture notes accurately and ensure your support team are able to fix the issue without missing details.
Initiate
Start your call from the Echo Console and your controller will automatically launch with the meeting.
Track
Using the Echo controller (available on both mobile and desktop), click to track the seconds of content that hold significant value to you.
Summarise
Your post-meeting panel displays every logged clip from the session. Echo converts the clips into text and allows you to write your own summary notes.
Log
Echo has integrated to many workflow, management and CRM systems on the market today. Take your notes and log them to your customer record, or attach a new bug report directly from the Echo Console after the meeting to ensure that you and your team are kept up-to-date with tasks.
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Let’s talk about how Echo can revolutionise your meetings.
